Problem: If you've noticed that auto translations have stopped appearing in your Translation Management dashboard after updating pages, and new translations are not showing up as expected. Solution: We recommend checking the translation status of the page in question. If it shows as 'Needs Update' (indicated by a circle arrow icon), you should click on this icon to complete the translation. Once done, the new changes should be translated automatically. For a visual guide on how to do this, you can watch this screen record: screen record.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that a translated page had disappeared, resulting in a broken link as indicated by the Broken Link Checker plugin. The missing page was not listed among the translated pages anymore. Solution: We asked the client to provide a screenshot of the original page while editing it to check the language box and confirm if the translation was complete. Upon reviewing the website, we found that the settings were correct and nothing suspicious was detected. We discovered that the translated page still existed but with a different slug, suggesting that the slug might have been changed, which could be why the Broken Link Checker plugin reported it as missing. The client managed to resolve the issue by re-editing the page that had disappeared.
If you're experiencing a similar issue, we recommend checking if the slug for the translated page has been changed. If the problem persists, please open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply to your case because it's outdated or not relevant, please contact our support team for further assistance.
Problem: The client reported that a page translated from German into English was not displaying the updated content.
Solution: We reviewed the issue and found that the translations had not been saved. We saved the translations for the client. We then asked the client to check if the English version of the page now reflects the updated version.
If you're experiencing a similar issue where your translated content is not showing up, please ensure that you have saved the translations. If this solution doesn't seem relevant to your problem, feel free to open a new support ticket with us.
Problem: The client is experiencing an issue where the translation tool throws an error related to HTML markers, particularly when there is too much bold text in one translation box. This error prevents saving the translation and causes the tool to revert to the original automatically translated text, resulting in the loss of the client's manual edits.
Solution: 1. We recommend opening the page in the Editor and ensuring that any HTML markers added to the content are correctly formatted. 2. Make a small change and then update the Translation. 3. In the Translation Editor, format the HTML correctly by following our guide on HTML markers. 4. If you're having trouble identifying which marker needs to be fixed, please share the link to the page where you're having the issue, and we will check and guide you accordingly.
Problem: The client has an issue with a content blocker for Vimeo that keeps showing up as needing translation on the translation overview page. When clicking on the "check translation" button, nothing happens. Solution: We resolved the issue on a copy of the client's website. To fix it on your site, navigate to Cookies > Content Blocker and click on the plus sign under the English flag. On the next screen, simply save without changing any settings. This should remove the 'check translation' notice. If this solution doesn't resolve your issue, please open a new support ticket with us.
Problem: The client was unable to see the translated footer on their website despite following the manual for translating the footer and using string translation. Solution: We identified that the footer menu was not translated into the secondary language. To solve this, we: 1. Navigated to WPML >> WP Menu Sync page. 2. Selected the footer menu items. 3. Initiated the synchronization by pressing the Sync button. After these steps, the translated menu displayed correctly. We recommended the client to check their website to confirm the changes. For more details, we provided a documentation link: Translating Menus
Problem: The client is experiencing an issue where the old text of a 404 template is showing up in the translation queue, even after making changes to the German version. The client also inquires about receiving notifications when changes are made to the German version that require new translations. Solution: 1. Edit the template in German and make a small change to the title or content. 2. Save the changes and update the translation to send the updated content to the translation editor. 3. Go to WPML > Translation Management and send the template for translation, selecting a translator. This will enable the client to receive notification emails about the waiting translation. 4. To receive notifications, ensure that the option is enabled in WPML > Settings > Translation Notifications tab. For more detailed steps, please refer to our documentation:
Problem: The client is experiencing an issue where the translated version of their website does not match the original design, particularly the header and footer sections. Additionally, the flags and text at the bottom of the page appear incorrectly.
Solution: We found that the header template was not published. We recommend the following steps: 1. Go to the WordPress admin area. 2. Navigate to
Elementor > Templates
. 3. Ensure that the header template is published for the translated language. 4. Clear any caches by appending
?cache=false
to the URL of the translated page. 5. Check the translated page to confirm that the issue is resolved.
