Problem: The client recently upgraded to WPML version 4.7 and is unable to change the language folder for simplified Chinese from /zh-hans/ to /zh/. They also inquired about the impact of this change on using AI translation for the Chinese site. Solution: First, we ensured that the site was marked as a copy in WPML settings to avoid issues related to site status. For changing the language folder, it's recommended to use the language code
zh_HK
temporarily. Then, copy all content from
zh_hans
to
zh
, and update the locale accordingly. This change in locale will not affect the URL but will help in organizing the site's language structure better. For the Portuguese language issue, since
pt_BR
already exists as a standard language, it cannot be added as a custom language. We recommend using the standard Portuguese (Brazil) language. If there are database discrepancies, using a plugin like Adminer or contacting the hosting provider to access and verify the database is advised.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where English menus were duplicating and Chinese menus were disappearing intermittently on their website. This problem persisted even after saving the menus, which temporarily resolved the issue, but it would reappear after some time. Solution: We identified that the issue was related to caching. We recommended clearing the cache in WPML and running several troubleshooting actions from WPML->Support->Troubleshooting, such as removing ghost entries from the translation tables and fixing element_type collation. Additionally, we discovered a specific caching issue related to menu translations losing connection and displaying as duplicates intermittently. We provided a solution by adding a snippet to the site's functions.php file, which resolved the issue. The relevant documentation and errata can be found here: https://wpml.org/errata/menu-translations-losing-connection-and-displaying-as-duplicates-intermittently/.
If this solution does not resolve your issue or seems irrelevant, it may be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
