Problem: The client is experiencing an issue where links within their multilingual site revert back to the primary language instead of leading to the correct language-specific URLs as configured in WPML. Solution: 1. Ensure that links are manually translated as explained in the WPML documentation on translating links with the Advanced Translation Editor. 2. If the issue persists, perform a full backup of your site. 3. Temporarily deactivate and then reactivate most of the plugins to check if this resolves the issue. 4. If the problem continues, it may be necessary to allow the WPML support team to troubleshoot directly on the production site, with precautions such as full backups and possibly escalating the issue to 2nd Tier Support.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client translated 12 products and unintentionally translated the names of municipalities and regions. After attempting to overwrite these translated values with the original Spanish values, the values no longer displayed on the Spanish version of the site. Solution: The client resolved the issue by emptying the attribute values, entering temporary fake ones, saving the product, and then re-entering the correct values. This process made the original Spanish values reappear correctly on the site.
If you're experiencing similar issues with translations not displaying as expected, we recommend trying the method of clearing and re-entering the values. However, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
