Issue with WPML Site Registration: “Site key not matching”

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-
-	12:00 – 16:00	12:00 – 16:00	12:00 – 16:00	12:00 – 16:00	12:00 – 16:00	-

Fuso horário do suporte: Europe/Zagreb (GMT+02:00)

Este tópico contém 0, tem 1 voices.

Última atualização: artakG 3 meses, 1 semana atrás.

Assistido por: Dražen.

Autor	Posts
agosto 19, 2025 às 10:24 am #17330785
artakG	Background of the issue: Our website’s WPML account was transferred to a user who no longer remembers the login credentials. I generated a new account key and unregistered the old registration key from the site. Symptoms: The new key is not being accepted and I receive the error: 'Unable to register: Site key not matching.' The 'Get a key for this site' link still shows the old key, which cannot be paid for. I’m unable to remove the old, transferred site from my WPML account page. Questions: Could you please help me resolve the issue with the site key not matching? How can I remove the old, transferred site from my WPML account page?

Autor

Posts

agosto 19, 2025 às 10:24 am #17330785

artakG

Background of the issue:
Our website’s WPML account was transferred to a user who no longer remembers the login credentials. I generated a new account key and unregistered the old registration key from the site.

Symptoms:
The new key is not being accepted and I receive the error: 'Unable to register: Site key not matching.' The 'Get a key for this site' link still shows the old key, which cannot be paid for. I’m unable to remove the old, transferred site from my WPML account page.

Questions:
Could you please help me resolve the issue with the site key not matching?
How can I remove the old, transferred site from my WPML account page?

O tópico '[Fechado] Issue with WPML Site Registration: “Site key not matching”' está fechado para novas respostas.