Re-activate license not working

Marcado: Documentation request

Este tópico contém 0, tem 0 vozes.

Última atualização: maartenH-13 1 mês, 3 semanas atrás.

Assistido por: Bruno Kos.

Autor	Posts
novembro 21, 2025 às 8:03 am
maartenH-13	Background of the issue: Our account got automatically renewed a few days ago. Since then, we get a message that the account has expired, which is not correct. This might be due to custom config having been done in the backend part of WP. We need help renewing the account details in WP so the license is applied. Symptoms: Re-activate license not working. Clicking on any of the buttons on the message doesn't do anything: it loads for a while and then it stops. Questions: Can you help us renew the account details in WP so the license is applied?

Autor

Posts

novembro 21, 2025 às 8:03 am

maartenH-13

Background of the issue:
Our account got automatically renewed a few days ago. Since then, we get a message that the account has expired, which is not correct. This might be due to custom config having been done in the backend part of WP. We need help renewing the account details in WP so the license is applied.

Symptoms:
Re-activate license not working. Clicking on any of the buttons on the message doesn't do anything: it loads for a while and then it stops.

Questions:
Can you help us renew the account details in WP so the license is applied?