Compatibility

Problem:

If you're experiencing a fatal error with a message about 'Maximum call stack size' and suspect it might be due to infinite recursion in the WPML plugin, particularly when using Advanced Custom Fields (ACF).

Solution:

We recommend checking if your issue matches the one described in our errata page for Advanced Custom Fields - Fatal error on secondary-language options pages with taxonomy fields. You can find the errata here: Advanced Custom Fields - Fatal error on secondary-language options pages with taxonomy fields.

If the errata matches your issue, please apply the patch provided

Problem:
The client is unable to translate the answer texts to multiple-choice questions and section body texts in quizzes and courses using LearnPress with the WPML plugin. Despite following the available guides and documentation, these specific strings do not appear in the WPML String Translation interface.

Solution:
We recommend translating the quizzes and courses directly in the WordPress editor after running them through the WPML translation process. This method allows for manual translation of all content, including the problematic strings that do not show up in the WPML String Translation interface. For detailed steps on using different translation editors, please refer to our documentation: Using Different Translation Editors for Different Pages.

Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problème :
Vous avez des difficultés à traduire le menu de votre page 'Upcoming Events' et certains champs de votre thème 'Charity for hope'. Le plugin 'The Events Calendar' utilisé semble partiellement compatible avec WPML et votre site avait une limite de mémoire insuffisante.
Solution :
Pour le problème de traduction de la page 'Upcoming Events', nous avons augmenté la limite de mémoire de WordPress à '256M' dans votre fichier wp-config.php pour permettre une traduction correcte des chaînes. Vous pouvez vérifier la documentation pour ajuster la mémoire ici : Documentation WPML.
Pour le champ 'Testimonial' de votre thème, qui n'est pas compatible avec WPML, la solution temporaire est de traduire manuellement les témoignages en utilisant l'éditeur WordPress et non l'éditeur WPML. Voici une vidéo explicative : Guide vidéo.
Si ces solutions ne s'appliquent pas à votre cas ou semblent obsolètes, nous vous recommandons de vérifier les problèmes connus ici : Problèmes connus WPML, de vérifier la version des corrections permanentes, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum : Forum de support WPML.

Problem:
The client is experiencing issues with the WPML language switcher not appearing correctly in the menu when using a custom theme. The switcher either does not show up at all when set to display flags only, or appears messy when set to display names.
Solution:
We determined that the issue is related to how the custom theme handles the header/menu output, which affects the display of the WPML language switcher. Since this behavior is controlled by the theme and not WPML, we recommend contacting the theme author to adjust the header template or custom menu walker to support the WPML menu language switcher output properly.
As a temporary workaround, you can add custom CSS to visually include the flags. You can do this by navigating to your WordPress admin, going to Appearance → Customize → Additional CSS, and adding the following code:

a[href*="/it/"]::before,
a[href*="/es/"]::before {
  content: "";
  display: inline-block;
  width: 18px;
  height: 12px;
  margin-right: 6px;
  background-size: cover;
  background-repeat: no-repeat;
  vertical-align: middle;
}
 
a[href*="/it/"]::before {
  background-image: url('.../wp-content/plugins/sitepress-multilingual-cms/res/flags/it.png');
}
 
a[href*="/es/"]::before {
  background-image: url('.../wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png');
}

Please note, this solution may not work if the switcher is configured as a dropdown, as dropdowns are usually controlled by the theme’s JavaScript and custom markup.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.