Custom Work

Problem:
You need to configure the WPML language switcher to redirect users between two separate WordPress domains (glginsights.com and glginc.cn) based on the selected language, while maintaining consistent permalinks.
Solution:
We recommend implementing a custom redirect using the

wpml_language_has_switched

hook. This hook activates after WPML switches the language context, allowing you to redirect users to the corresponding page on the other domain. Here is a basic example of how you can set this up:

add_action( 'wpml_language_has_switched', function( $lang ) {
    // Only run on frontend
    if ( is_admin() || wp_doing_ajax() ) return;
 
    $current_uri = $_SERVER['REQUEST_URI'];
 
    if ( $lang === 'zh' ) {
        wp_redirect( 'https://glginc.cn' . $current_uri );
        exit;
    } elseif ( in_array( $lang, [ 'en', 'ja', 'ko', 'de' ] ) ) {
        wp_redirect( 'https://glginsights.com/' . $lang . $current_uri );
        exit;
    }
});

Ensure that both domains use matching permalinks and slugs, and adjust the language codes to match your WPML configuration. This solution is custom and may require further adjustments based on your specific setup.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client added the Arabic language to their site using WPML and expected the content to display in RTL (right-to-left) format. However, the Arabic content was displaying in left-to-right format due to the use of a custom language code (ar-eg), which WPML did not recognize as RTL.
Solution:
We advised the client that the issue is controlled by the theme rather than WPML itself. For immediate testing, the client could switch to a theme that supports RTL or set Arabic as the WordPress language without WPML to confirm if the issue persists. To address the specific issue with the custom language code, we provided a code snippet to force RTL direction:

/**
 * Force RTL direction for the custom Arabic‑Egypt (ar‑eg) language.
 * Adjust the body/html tag direction when WPML's current language is ar-eg.
 */
add_filter( 'language_attributes', function ( $output ) {

	// Get WPML's current language code
	$current_lang = apply_filters( 'wpml_current_language', null );

	// If we're on ar-eg and dir="rtl" is not already in the attributes, add it
	if ( 'ar-eg' === $current_lang && false === stripos( $output, 'dir=' ) ) {
		// Remove any existing dir attribute just in case, then append rtl
		$output = preg_replace( '/\sdir=("|\")(rtl|ltr)\1/i', '', $output );
		$output .= ' dir="rtl"';
	}

	return $output;
}, 20 );

We recommended that the client ensure they have a backup before implementing this snippet as it was not tested directly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:

The client is trying to organize translated pages in the CMS, separating English pages from other languages to make management easier. They also encountered an issue where random pages appeared in the English translation tab and needed to prevent Authors from publishing translations without Admin approval.

Solution:

1. To separate and organize pages by language, check the language option in the sidebar when editing a page. If it's greyed out, the page is linked to a translation. Disconnect it from the default language page by following this guide: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/, then change the page's language and reconnect it using this guide: https://wpml.org/faq/how-to-link-already-translated-pages/.

2. Ensure the Dashboard language switcher is set to the correct language when creating or editing content.

3. To restrict publishing capabilities for the Author role, use the “Save the translated post as a draft” option under WPML >> Settings >> Translated documents options. For more control, enable the “Wait for review” option under WPML >> Settings >> Automatic translation. For advanced role-based control, refer to: https://wpml.org/documentation/translating-your-contents/how-to-use-access-plugin-to-create-editors-for-specific-language/.

If these solutions do not resolve your issue or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.