donnaS-2

Problem:
The client is experiencing issues with registering their site on WPML due to a discrepancy between the SiteURL and HomeURL. The site is built on the Bedrock platform, which causes the URLs to differ, and the client's developer is unable to make them the same without breaking the site.

Solution:
We recommend updating all WPML plugins and WordPress to the latest versions to ensure compatibility and to benefit from the latest bug fixes and improvements. This may not resolve the issue, but it is a necessary step for troubleshooting.

1. Backup the database.
2. Update the WPML plugin to the latest version, currently 4.6.9, and all add-ons.
3. Update WordPress to the latest version.
4. After updating, attempt to register the site again and provide a screenshot of any errors, along with the URL used for registration.

Instructions for updating can be found here: http://wpml.org/faq/install-wpml/

If the problem persists after following these steps, or if this solution is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance: WPML support forum.

Problem:
The client's website is built with WordPress on the Bedrock framework and uses WPML. The site key is configured, but the site does not show as registered, and attempting to register results in an error.
Solution:
We recommend taking the following steps:
1. Provide a screenshot or copy-paste the full error message in a new support ticket.
2. Create a full website backup.
3. Uninstall and remove all outdated WPML plugins.
4. Download the latest WPML plugins from our downloads page.
5. Upload the new plugins to the site via Plugins > Add New > Upload, then install and activate them.
If these steps do not resolve the issue or if this solution does not seem relevant to your situation, please open a new support ticket so we can assist you further.