Problem: The client was unable to remove a deactivated language, as it reappeared after refreshing the page. Solution: We manually deleted the product category and then removed the language for the client. We recommended the client to check the languages page to confirm that the language was deleted correctly. Additionally, we provided a guide for deleting languages and plugin data by doing a WPML reset on the site, which can be found here: WPML reset guide.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we suggest you open a new support ticket. We highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: Currency switcher is not showing in Products page Solution: We identified that the issue was due to an incorrect setting in WooCommerce Multilingual Currency settings. The client had selected the option *Show only products with custom prices in secondary currencies*, which should not be selected if the prices in secondary currencies are calculated automatically. We advised the client to disable this option, which resolved the issue and the currency switcher started to appear on the product pages.
If you're experiencing a similar issue with the currency switcher not appearing, we recommend checking your WooCommerce Multilingual Currency settings and ensuring that the option to show only products with custom prices in secondary currencies is disabled if you are using automatic price calculation for products in secondary currencies.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client needed clarification on the difference between the 'Translate' and 'Duplicate content' options in the WPML Translation Management page and how each option would affect their workflow when creating language-specific pages. Solution: We explained that choosing 'Translate' assigns the selected content to the client or other translators on their site. If the client wants to translate the content themselves, they should select the content, set the language options to Translate, then select 'Translate myself' and click the Add to Translation Queue button. Afterward, they can translate the content from the translation queue in WPML > Translations. Choosing 'Duplicate' will duplicate the default language content to secondary languages and keep them synced. We provided links to documentation for further details:
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
Problem: The client needed to remove the value between the parentheses behind Portuguese in the language switcher. Solution: We recommended that the client should edit the values in the "Translation" column by navigating to WPML > Languages > Edit Languages. We also advised creating a full backup before making any changes. It's important to note that these changes will affect all the language switchers on the site.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
