Problem: The client was unable to see DeepL as an option in the list of available translation engines for translating their website into French, despite it appearing in a staging copy. Solution: We requested temporary access to the client's site to investigate the issue. After reviewing the settings and configurations, the issue was resolved during a live chat session. If you're experiencing a similar issue where DeepL or another translation engine is not appearing, we recommend checking your translation management settings and ensuring that all plugins are up to date. If the problem persists, please consider opening a new support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
