Problem: The client is unable to translate some fields in their post after migrating their site, receiving an error due to unassigned translation credits. Solution: If you're experiencing this issue after migrating your site, we recommend the following steps: 1. Visit your WPML.org account and go to the List of registered sites page (https://wpml.org/account/sites/). 2. Delete the current sitekey to return the credits to your WPML.org account. 3. Create a new sitekey for your site. 4. In your site admin area, navigate to Plugins > Add new > Commercial tab, then unregister and re-register your site with the new sitekey. 5. Assign credits to your site from your WPML.org account. For more detailed guidance, refer to the following documentation:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
