Problem: The client is experiencing an issue where the WPML dropdown click switcher works in desktop view but fails in mobile view. The switcher does not function with the popup effect in mobile view. Solution: We recommended the client to first ensure that all WPML plugins are updated to the latest versions. Here are the steps we suggested: 1) Navigate to Plugins > Add New > Commercial and click "Check for updates" to update WPML plugins to the latest versions. 2) Create a backup of the site before proceeding with further steps. 3) Disable all other plugins, leaving only WPML plugins active, to check if the issue persists. 4) Switch to a WordPress default theme to see if the issue still occurs. If these steps do not resolve the issue, it might be due to outdated information or a specific case not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using the SiteOrigin page builder to create a Footer Layout using Widgets and are experiencing issues with String Translation not working, and specifically the last widget text remains untranslated. Solution: We recommend saving a custom XML configuration in WPML > Settings > Custom XML Configuration. This adjustment has resolved similar issues in the past. For detailed guidance on how to implement this, please refer to our documentation on translating strings in WP options table: Translate Strings in WP Options Table.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: 1. The client needed assistance with the WPML language switcher not retracting when the mouse moved away and had added custom code to remove the background and border. 2. The client wanted to replace the language switcher widget with a global icon that would display a dropdown list of languages on mouseover.
Solution: 1. We recommended creating a custom language switcher by following the instructions in our documentation: Adding Language Switchers using PHP and Shortcodes. Within the customization options, the client should select the "Dropdown Click" feature to enable the language switcher to open and close with a tap on mobile devices.
If the solution provided does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client was experiencing errors after trying to restore and install the WPML plugin multiple times. Even after changing the permanent link settings, the error persisted. The client is using Elementor with WPML on a new website that is hosted on a domain with a previous WordPress installation that also used WPML.
Solution: We recommended the client to follow the steps provided in our documentation to ensure that content is not missing after the WPML installation. The documentation can be found here: https://wpml.org/faq/content-is-missing-after-install/
If the provided solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us on the WPML support forum: https://wpml.org/forums/forum/english-support/
