Marcel Elbers

Problem:
You are working on a site under development and want to translate a Divi global theme builder layout, but cannot find it under translation management.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1) Visit the specific URLs to check and translate the layouts:
- Footer: yourdomain/wp-admin/edit.php?post_type=et_footer_layout
- Header: yourdomain/wp-admin/edit.php?post_type=et_header_layout
- Body: yourdomain/wp-admin/edit.php?post_type=et_body_layout
2) Please share your Debug information with us to further assist you. You can find a detailed explanation on how to provide this information here.

If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.

Problem:
The client is experiencing issues with duplicating products when synchronizing menus between languages using WPML. Specifically, 18 products appear instead of 15, with some products duplicated. Deleting products on the Spanish language page and synchronizing again causes the products to reappear.
Solution:
1. To address the duplication issue:
- Go to Appearance -> Menus -> Switch to the secondary language -> Select the menu where the duplicated products appear.
- Remove the duplicated products from the translated menu.
- Save the changes.
- Double-check if the issue disappeared.
2. To address potential compatibility issues with the PHP version:
- Contact your hosting provider and request to downgrade the PHP version. The current version 8.4.3 may not be fully compatible with all plugins and themes. We recommend downgrading to PHP v8.0 or v8.1.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.