Problem: The client is experiencing issues with duplicating products when synchronizing menus between languages using WPML. Specifically, 18 products appear instead of 15, with some products duplicated. Deleting products on the Spanish language page and synchronizing again causes the products to reappear. Solution: 1. To address the duplication issue: - Go to Appearance -> Menus -> Switch to the secondary language -> Select the menu where the duplicated products appear. - Remove the duplicated products from the translated menu. - Save the changes. - Double-check if the issue disappeared. 2. To address potential compatibility issues with the PHP version: - Contact your hosting provider and request to downgrade the PHP version. The current version 8.4.3 may not be fully compatible with all plugins and themes. We recommend downgrading to PHP v8.0 or v8.1.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported that after translating text from English to Dutch using the Advanced Translation Editor, the paragraphs were not displayed in the Dutch translation. Solution: We first asked the client how they were adding paragraphs to the original content and confirmed whether they were using the Advanced Translation Editor. We then directed the client to review our errata documentation and try a workaround for issues related to line breaks being ignored in the Advanced Translation Editor. The documentation can be found here: https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/. If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
