matejM-6

Problem:
The client is receiving a 'Your WPML account has expired' notification in WordPress after moving their site to a new domain and updating the URL in the WPML system. The client is not a developer and cannot access the 'Add plugin' option in WordPress due to the site being GIT based.
Solution:
We recommend trying to register the domain using a slightly modified URL. Specifically, instead of registering 'https://konopljazdravi.si', try registering 'https://konopljazdravi.si/wp'. This might resolve the issue with the WPML account expiration notification.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client needed to know the procedure for retranslating a post that was originally translated with the Classic WPML editor but then modified in the WordPress Editor.
Solution:
1. If the client wants to start from scratch, they should:
- Go to Pages.
- Switch the language at the top to the language of the translation.
- Find the page with the translation and delete it.
- Also, delete it from the "Trash" area.

2. If the client just wants to edit the text in the current translated version:
- They can directly edit the translation in the WordPress Editor.

We recommend not switching between the classic editor and the WordPress editor as it may cause issues. It is better to consistently use one editor.

We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If further assistance is needed, please contact our support forum at https://wpml.org/forums/forum/english-support/.