Problem: The client enabled 'Translate Everything Automatically' on their site, which unexpectedly started re-translating all existing content, leading to a large invoice for automatic translation credits. The client then disabled automatic translation and requested the cancellation or reduction of the invoice due to the unintended bulk re-translation.
Solution: We explained that 'Translate Everything Automatically' translates all site content, including existing content that hasn't been translated and all future content. If content is already translated and marked as completed, WPML does not re-translate it. The usage of automatic translation credits involves third-party API costs, making them non-refundable. We recommended checking the translation settings and provided a link to increase the WordPress memory limit for better performance: https://wpml.org/de/startseite/mindestanforderungen/. We also provided steps to adjust the memory limit in the wp-config.php file:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
