Problem: The client was experiencing persistent failures in WPML Advanced Translation Editor (ATE) with several automatic translation jobs failing due to a DownloadError. The error message indicated that the uploaded xliff file didn't belong to the system. This issue persisted even after attempting to resend the jobs.
Solution: We identified that the issue was related to a site migration, where the translation jobs were created on a different domain and were not delivered properly. We resolved the issue by marking the affected translation jobs as delivered in our system. We also recommended the client to clear the cache in WPML, synchronize local job IDs with ATE jobs, refresh license data, and remove all messages and notifications through the 'WPML > Support > Troubleshooting' section. If the problem persists, we advised checking the Translation Dashboard again and contacting us for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client enabled 'Translate Everything Automatically' on their site, which unexpectedly started re-translating all existing content, leading to a large invoice for automatic translation credits. The client then disabled automatic translation and requested the cancellation or reduction of the invoice due to the unintended bulk re-translation.
Solution: We explained that 'Translate Everything Automatically' translates all site content, including existing content that hasn't been translated and all future content. If content is already translated and marked as completed, WPML does not re-translate it. The usage of automatic translation credits involves third-party API costs, making them non-refundable. We recommended checking the translation settings and provided a link to increase the WordPress memory limit for better performance: https://wpml.org/de/startseite/mindestanforderungen/. We also provided steps to adjust the memory limit in the wp-config.php file:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
