Problem: You are unable to find where to change the email in the mailto: link, which displays a Spanish email address on the screen but shows a German email address when hovered over. Solution: We resolved the issue by modifying the email address in the footer of your site. Here are the steps we followed: 1. We accessed the 'Unassigned' footer in WPML -> Translation Dashboard -> Divi Footer Templates and clicked the 'Edit' option. 2. In the editing screen of this template, we clicked to edit the Spanish translation. 3. On the Advanced Translation Editor screen, we edited the email field and updated the mailto: to the Spanish domain email address. Please confirm if this resolves your issue and mark the ticket as resolved.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was facing issues after changing from a subdirectory to a separate domain for the Spanish version of their site. Specifically, they encountered problems with editing Spanish pages in the front-end editor, displaying a different logo for the Spanish site in the global header, and the Spanish homepage initially displaying in German. Solution: 1. For the issue of the Spanish homepage showing in German, we identified it as a browser caching issue. We recommended the client to try accessing the site in a different browser or in incognito mode. 2. Regarding the different logo for the Spanish site, we advised the client to ensure they are using the correct settings in Divi. We provided guidance on setting up a different logo for different languages by referring to our documentation on Divi theme compatibility (Divi Builder) and using different translation editors for different pages (different translation editors).
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
