Problem: You are trying to translate multiple shortcodes containing ids to another string for the translated version on your site. You have added them to the custom XML config, but the Advanced Translation Editor (ATE) only picks up the changed strings, not the shortcode id. The specific shortcodes involved are for ws_form and mwai_chatbot. Solution: We have reviewed your issue and found that the values for these shortcodes only appear when being directly searched for within ATE. By searching for them in ATE, you can manually add the value and thus translate it.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to synchronize and create translated menus automatically using WPML, following the documentation at https://wpml.org/documentation/getting-started-guide/translating-menus/. However, after synchronization, the translated English menus are empty, and the main menu displays both German and English links, which is not the intended outcome. Solution: We suspect there might be a compatibility issue with WP Grid Builder Multilingual, which is not directly handled by us. We recommend setting up a test environment to replicate the issue. Please install WP Grid Builder and its Multilingual add-on on the provided test site at https://shiny-cabasa.sandbox.otgs.work/?auto=N32k06wJkDOPYSF9hNEVqbHUnDcGAwsy and notify us once the plugins are installed so we can further investigate.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are using WPML to auto-translate multiple sites and encounter an issue where WPML also translates ACF variables within Bricks Builder, changing variable names and causing them not to be found. Solution: 1. Ensure you back up your entire website. 2. Insert the following code at the end of the functions.php file of your active theme:
3. Make a minor edit to the page containing the ACF and save it to apply the new settings.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to use a custom translation engine, specifically an OpenAI compatible endpoint, to translate your site but are unsure if WPML supports this. Solution: We currently do not support the use of custom automatic translation engines with WPML. You must use one of the four integrated translation engines: DeepL, Google, Microsoft, or WPML AI. For more information on automatic translation with WPML, please visit our documentation: https://wpml.org/documentation/automatic-translation/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum at https://wpml.org/forums/forum/english-support/.
