sachaJ

Problem:
The client was experiencing issues with the French version of their website not matching the English version in terms of design and content. Specific problems included missing elements like the mega menu header, language switcher, and various template links and designs.
Solution:
We recommended the client to manually review all Elementor templates by accessing Elementor Library and confirm the translations. After reviewing, we asked the client to recheck the French homepage for any improvements. Additionally, we provided instructions on translating the menu, which can be found here: Translating Menus. For the styling issues with the language switcher, we inserted custom CSS code into WP > Appearance > Customize > Additional CSS:

.wpml-ls-legacy-dropdown a.wpml-ls-item-toggle {
    font-size:15px;
    padding: 12px 10px!important;
    line-height:15px;
}

.wpml-ls-legacy-dropdown a {
    padding: 12px 10px!important;
    font-size:15px;
    line-height:15px;
}

.wpml-ls-legacy-dropdown a:hover {
    font-size:15px;
    padding: 12px 10px!important;
    line-height:15px;
}

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.

Problem:
The client reported multiple issues with WPML settings: automatic translations were not fully functioning, some items were greyed-out as not translatable, and the WP Menu Sync feature was not working. Additionally, there were problems with translations not appearing in posts and menus.
Solution:
1. We addressed the WP Menu Sync issue by recommending the use of an alternative method for translating menus, which can be found here: Translating Menus Documentation.
2. For the greyed-out widgets and settings, we activated the automatic translation and verified the settings to ensure they were configured correctly. We also clarified that some items are intentionally not translatable as per design.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.