Problem: The client reported issues with WPML Media Translation after updating WPML and using the Enable Media Replace plugin. Specifically, after replacing media files, the connection between the original and translated media was lost, causing translation issues and errors in media synchronization. Solution: 1. We confirmed that the issue does not occur with new image uploads but persists with existing media. Running a media synchronization for 'Existing content' at WPML > Settings > Media Translation can resolve the issue. 2. The issue with the Enable Media Replace plugin is known and a fix is expected as discussed here: https://wordpress.org/support/topic/problem-with-wpml-45/ 3. If the problem persists, especially with older media entries, syncing the existing media at WPML > Settings > Media Translation should resolve the issue.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing issues with various widgets of Unlimited Elements for Elementor, where the Media Translation did not replace the images in a second language. This was particularly problematic with the 'Coverflow Carousel' and 'Dual Color Heading' widgets from Unlimited Elements for Elementor, which were not filtering images correctly by language.
Solution: We first recommended ensuring all plugins were updated and then re-saving the original page in Elementor. When this did not resolve the issue, we identified that the function
getUrlAttachmentImage
in the plugin was not checking for the current language. We provided a code snippet to modify this function to integrate WPML's language settings:
For the Image Carousel, revise this comment. Another fix can be found here.
We advised the client to report these details to the plugin authors and informed them that our compatibility team would also reach out to the plugin authors.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported a fatal error involving WPML and Elementor Pro plugins, which prevented Elementor from loading correctly. Additionally, there were issues with missing images on the website, specifically on the front page, which seemed to affect the slider's functionality. Solution: We clarified that the fatal error the client mentioned was related to Elementor and occurred even when WPML was disabled, indicating that it was not a WPML issue. We advised the client to contact Elementor's support team for a resolution regarding the error. For the missing images, it was noted that they had been deleted from the server, which the client was addressing by re-uploading them.
If this solution does not resolve your issue, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues with the Real 3D Flip Book plugin showing English images instead of French on the French site, it might be due to the way translations are handled. Solution: Firstly, you should translate the FlipBooks using the WordPress Editor, as detailed here: Using different translation editors for different pages. Ensure that the translated Flipbook is correctly set in the Elementor Widget options for the Flipbook. Each Flipbook has a unique shortcode in each language, which should be correctly assigned in the widget settings.
The author of the Real 3D FlipBook Plugin is informed and will work on a solution. For developers, adjustments can be made in the plugin files to ensure proper translation handling. In the file
$book_lightboxthumbnail = '';
if ( ! empty( $settings['real3d_flipbook_lightboxthumbnail'] ) ) {
$thumb = $settings['real3d_flipbook_lightboxthumbnail'];
// Prefer attachment ID if available (Elementor provides ['id'] and ['url'])
if ( ! empty( $thumb['id'] ) ) {
$attachment_id = (int) $thumb['id'];
// Use WPML to get translated attachment ID if available
if ( class_exists('SitePress')) {
$translated_id = apply_filters( 'wpml_object_id', $attachment_id, 'attachment', true );
} else {
$translated_id = $attachment_id;
}
// If we have a translated ID, get its URL
if ( ! empty( $translated_id ) ) {
$translated_url = wp_get_attachment_url( $translated_id );
if ( $translated_url ) {
$book_lightboxthumbnail = $translated_url;
}
}
}
// Fallback to the raw URL provided by Elementor if no attachment URL resolved
if ( empty( $book_lightboxthumbnail ) && ! empty( $thumb['url'] ) ) {
$book_lightboxthumbnail = $thumb['url'];
}
}
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with the French version of their website not matching the English version in terms of design and content. Specific problems included missing elements like the mega menu header, language switcher, and various template links and designs. Solution: We recommended the client to manually review all Elementor templates by accessing Elementor Library and confirm the translations. After reviewing, we asked the client to recheck the French homepage for any improvements. Additionally, we provided instructions on translating the menu, which can be found here: Translating Menus. For the styling issues with the language switcher, we inserted custom CSS code into WP > Appearance > Customize > Additional CSS:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client reported multiple issues with WPML settings: automatic translations were not fully functioning, some items were greyed-out as not translatable, and the WP Menu Sync feature was not working. Additionally, there were problems with translations not appearing in posts and menus. Solution: 1. We addressed the WP Menu Sync issue by recommending the use of an alternative method for translating menus, which can be found here: Translating Menus Documentation. 2. For the greyed-out widgets and settings, we activated the automatic translation and verified the settings to ensure they were configured correctly. We also clarified that some items are intentionally not translatable as per design.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
