Problem: The client is experiencing issues with translating product variations in WooCommerce using WPML. The variations in the translations do not match the original Dutch (NL) variations. Solution: First, ensure that the translation process aligns with the official WPML guide for WooCommerce, which can be found here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translate-woocommerce-products-product-variations-posts-and-pages. If the guide was followed previously, it might be necessary to remove and re-add the variations to correct the issue. Additionally, using the WPML -> Support -> Troubleshooting options may help, but if the problem persists, it might require escalation to second-tier support. In such cases, we might need to take a copy of your site, for which your permission will be required. The client reported this: We solved this issue by removing and adding the variations.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing an issue where existing translations, which were supposed to open in the Classic Translation Editor (CTE) as per their settings, are instead opening in the Advanced Translation Editor (ATE), potentially overwriting their existing translations.
Solution: We investigated the database and found that the products were created using the WordPress editor, not the CTE. This is why when attempting to edit translations, it defaults to the ATE.
To resolve the issue, if you switch the settings to use the Classic Editor for new translations, you will be able to use the CTE for products that were originally translated using the WordPress editor.
If this solution does not seem relevant to your situation, please do not hesitate to open a new support ticket with us.
