Problem: The client is experiencing issues with the 'Ultimate Member' plugin where translations are not being applied unless specific language files are removed. This issue persists even after downgrading WordPress to a version lower than 6.5, and updating plugins did not resolve the problem.
Solution: We recommend the following steps: 1. Ensure you have a full backup of your website and database. 2. Update WordPress, WPML plugins, all other plugins, and your theme to their latest versions. 3. If the problem persists, it appears that the 'Ultimate Member' plugin is not compatible with WPML. We suggest contacting the plugin author to request a compatibility update. You can provide them with resources to help achieve compatibility with WPML: - WPML support for developers - Achieving WPML compatibility for themes and plugins - WPML Go Global program
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still persists, please open a new support ticket with us for further assistance.
