Problem: The client was unable to see the translated text on their website using Elementor, even though the translations were entered. Solution: First, we recommended ensuring the use of WPML Advanced Translation Editor for translating posts and pages. If the client is using custom Elementor widgets, it's necessary to add WPML language configuration for these widgets to be translated correctly. We provided documentation links for further guidance:
Additionally, we discovered that the Translation Editor did not initially translate the specific text contents into English. Updating and resaving the translation resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client's website is set to English by default, but when accessing the Contact page, the site switches to German. Solution: 1. Verify that the English language Contact page is set as Published and not Draft. 2. Check the settings in the Redirection plugin to ensure there are no rules specifically targeting the English language Contact page. 3. Re-save Permalinks by navigating to Settings >> Permalinks and clicking the “Save Changes” button. 4. Clear all types of cache on the site/server. 5. If the problem continues, take a backup of the site and then: - Deactivate all plugins except for WPML and its add-ons. - Switch to the parent Astra theme. - Reactivate each plugin one by one to find the one causing the issue.
