Problem: The client is using the Eduma theme and encountered an issue with price conversion when switching languages, as this feature is not available in the Eduma theme.
Solution: We recommend using the WooCommerce Multilingual & Multicurrency plugin to enable multiple currency and price conversion support. For more details, please see the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue with the mobile version of their multilingual menu. While the menu displays correctly in English, in Ukrainian and Russian, the hierarchy is incorrect. Sub-items that should appear under 'LEARN AND WORK!' are displayed incorrectly. Adjusting the menu for mobile view corrects the issue, but then distorts the desktop version. Solution: We recommended creating separate menus for the desktop and mobile views to handle the display issues independently. Additionally, for the Ukrainian language, we corrected the menu structure by moving two items under the 'LEARN AND WORK!' submenu, which resolved the problem. If you're experiencing similar issues, we suggest trying these steps.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue with an 'empty button in the profile' and has previously contacted us for assistance. The issue persists, and the client has confirmed that the English language filter is working correctly. They are seeking further support to resolve the issue without disabling WPML. Solution:
We have asked the client to temporarily disable WPML to determine if the issue persists, as this can help identify whether it is related to WPML or another factor. This step is crucial for troubleshooting and does not imply that WPML is the cause of the problem. We are awaiting the client's findings to provide further assistance with the WPLMS support team.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists after following these steps, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket with us.
