Problem: The client reported issues with WPML where translations were not appearing correctly, and there was unexpected content on pages that should have been fully translated. The problem seemed related to the translation of strings and iframes. The client also noted that updating WPML and clearing the cache did not resolve the issue. Solution: 1. We recommended updating to the latest versions of WPML Multilingual CMS and WPML String Translation, which can be downloaded from https://wpml.org/account/downloads/. 2. After updating, the client should edit the original content, save the page, and complete the translation again. 3. If the issue persists, we suggested setting up a test site for further investigation by our team. 4. It was also clarified that editing the original content after its translation can clear translated segments and their translation memory, which is expected behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.
Problem: You are trying to translate AltTexts for images included through the WP-Carousel plugin on your site, but when images are included through a carousel, there is no option to translate the AltTexts - they are always shown in English. Solution: We recommend modifying the WP-Carousel plugin's code to include WPML's filters for translating attachments. This change will allow you to translate the original media directly in the media library, without needing to translate the carousel or its meta-fields.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The site is using the Header Footer Code Manager to load a snippet with a noindex tag into the head of the source code for specific pages. They are trying to ensure that the translated pages on your site have the same noindex tag as the original pages. The noindex tag is present in the original page's code, but it is missing in the translated versions. Solution: To include the noindex tag in the translated pages using WPML, you need to modify the code in the header-footer-code-manager plugin. Follow these steps: 1. Open the
This modification ensures that the noindex tag is applied to translated pages as well. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket.
Problem: The client was unable to see the 'Weight (kg): 8,5' header in the translation editor and needed to manually add and translate this segment. Solution: We recommended the following steps: 1. Open the default text in the WordPress Editor. 2. Remove the 'Weight (kg): 8,5' entirely and manually re-add the text without copying and pasting from any other source. 3. Save the changes. 4. Update the translation and check if the text now appears in the translation editor. 5. If the text appears, proceed to add the translation. Additionally, for segments under review or needing formatting, apply the same HTML formatting in the translation using the formatting markers available in the Translation Editor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to add a language switcher to the navigation menu because WPML did not recognize existing menus, likely due to using a Full Site Editing (FSE) Block Theme. Additionally, there were issues with translations appearing as 'In Progress' or disappearing from the list. Solution: 1. Since the site uses an FSE Block Theme, the 'Appearance → Menus' section is unavailable. We recommended adding a Language Switcher block directly in the templates using the Block Editor. For guidance, see the Language Switcher Block Guide. 2. For the disappearing translations, we advised: - Go to 'WPML > Translation Management'. - Select the Navigation Menu 'Navigation 4 Menu' and the template part 'HeaderMy1', then send both for translation. Detailed instructions can be found here: how to send jobs for translation. - After sending, check 'WPML > Translations' to see the jobs listed and take over the translation jobs. 3. If issues persist or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to complete translations because the navigation menus are permanently marked as "In progress" and you encounter the message "Save all sentences before finishing". Solution: 1. Check the translation status in WPML > Translation Management. If a translation has been assigned to another translator, it won't appear in WPML > Translations. To address this, resend the page or template for translation from WPML > Translation Management. This action allows you to either reassign it to a different translator or take over the translation yourself. 2. If you open the Advanced Translation Editor for a page that is fully translated, its status will change to "In Progress." To finalize it, simply edit the translations as needed and click "Complete Translations." If you need to reassign the translation, follow the same steps as mentioned above by resending the page or template for translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with their WPML setup on a site under development. Specific problems include the homepage not behaving as expected in translated versions and confusion about URL slugs for translated pages. Solution: 1. For the homepage not appearing correctly in translated versions, ensure that the translated page is defined as the homepage in WordPress settings. This setup typically changes the permalink to include a language code (e.g., /de) when configured correctly. 2. To address issues with URL slugs in translations, the configuration of WPML needs to be checked. If the client wishes to have specific slugs that match the page titles, they can adjust this in WPML settings. Detailed guidance on configuring slugs can be found in the WPML Slug Translation Guide. 3. If the translation progress shows less than 100%, the client should click the "+" in the segment within the advanced editor to complete the translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, feel free to open a new support ticket at WPML Support Forum.
