Problem: The client is unable to use AI translation credits despite having them assigned, as the settings indicate no credits available and automatic translations cannot proceed. Solution: 1. Log in to your wpml.org account and navigate to the Sites page. 2. Delete the site key for https://dev.mid-century-design.com by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to https://dev.mid-century-design.com, navigate to Plugins > Add New > Commercial tab, and click 'Unregister WPML from this site' if available. 4. Click 'Register WPML' and then 'Get a key for this site'. 5. After generating the key, assign the credits using the popup and confirm the assigned credits in WPML > Translation Dashboard > Translation Tools. 6. Copy the key, paste it back into the input box, and press the Register button. Additionally, our 2nd tier team has applied a fix to your account and the related ATE setup. Please clear your browser cache and test the issue again.
If the problem persists or the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client received an email indicating they had been assigned 285 new translation jobs, causing confusion about the purpose and implications of this notification. Solution: We explained that the email is an automatic WPML summary notification. The 'Your deadline' column in the email is not an enforced deadline and does not affect the client's site or translations. It is a generic label used in WPML’s email templates when translation jobs are logged. This notification was likely a one-off, possibly triggered by a background sync or update, and no further action is required by the client since no similar emails have been received since the initial one.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing multiple issues after enabling Automatic image and media detection on their site and trying to translate content created with the WP Carousel plugin.
Solution: We recommend setting specific custom fields to "Copy" to ensure proper handling of media translations. These fields include:
sp_wpcp_shortcode_options
sp_wpcp_upload_options
Additionally, it's important to verify that carousels are set to be translatable in WPML settings. For further guidance on translating custom posts and custom fields, please refer to the following documentation:
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum.
Problem: You are trying to automatically translate Alt text for images on your site using WPML, but despite enabling the automatic detection option in WPML > Settings > Media Translation, the Alt text is not translating into German. Solution: 1. Update WPML Plugins: Go to Plugins → Installed Plugins in your WordPress dashboard. Look for WPML Multilingual CMS and WPML String Translation. If an update notification is present, please update them to their latest versions. 2. Confirm Media Translation Settings: Navigate to WPML → Settings. Scroll down to the Media Translation section. Ensure both Automatically detect best options for translating image texts and Translate media library texts with posts are enabled. Click Apply if you make any changes. 3. Trigger a Translation Update: Go to Pages and Edit your original English page that contains the images in the carousel. Make a minor change to the page content and click the Update button to save the page. This action helps WPML recognize and push all associated media texts for translation. 4. Check in the Advanced Translation Editor: Go to WPML → Translation Dashboard. Find your English page and click the pencil icon next to the German language to open it in the Advanced Translation Editor. Look for the Alt text segments for your images. If you see them, complete the translation and mark the translation as complete. After these steps, check your German page on the frontend to see if the Alt text is now translated correctly. If you have any caching plugins, it's a good idea to clear your site cache after making these changes.
If this solution does not resolve your issue or seems irrelevant due to outdated information or a different case scenario, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues updating the WPML Multilingual CMS on your development site, while it updates fine on the production site. The problem arises because the production license key was mistakenly used for the development site after copying settings from production. Solution: To resolve this issue, follow these steps on your development site: 1. Navigate to Plugins → Add Plugin → Commercial. 2. Click the 'Unregister WPML' link. 3. Visit WPML.org – Sites 4. Delete the existing site key. 5. Return to Plugins → Add Plugin → Commercial on your dev site. 6. Click 'Register' and re-register WPML using the correct development site key.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing an issue where a specific paragraph ('Dimensions - height x width x depth (cm): 80 x 65 x 75') is missing in the German and Czech translations of a page, resulting in English text appearing in these translations. The paragraph is present in the Hungarian translation. Solution: We recommend installing the Yoast Duplicate Post plugin and cloning the problematic page. Then, follow these steps: 1. Go to your Dashboard > Pages. 2. Open the edit screen of the original page and look for a pencil/circle/gear icon under the "Languages" section in the sidebar. 3. Make a minor change, such as adding an extra blank space at the end of a sentence or paragraph. 4. Save the changes. A circular arrow should appear beside the links for the second languages, indicating that an update is required. 5. Edit the translation again and ensure it is saved up to 100% translated. If this does not resolve the issue, please provide us with the login information for the copied website so we can further investigate.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported issues with WPML where translations were not appearing correctly, and there was unexpected content on pages that should have been fully translated. The problem seemed related to the translation of strings and iframes. The client also noted that updating WPML and clearing the cache did not resolve the issue. Solution: 1. We recommended updating to the latest versions of WPML Multilingual CMS and WPML String Translation, which can be downloaded from https://wpml.org/account/downloads/. 2. After updating, the client should edit the original content, save the page, and complete the translation again. 3. If the issue persists, we suggested setting up a test site for further investigation by our team. 4. It was also clarified that editing the original content after its translation can clear translated segments and their translation memory, which is expected behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.
Problem: You are trying to translate AltTexts for images included through the WP-Carousel plugin on your site, but when images are included through a carousel, there is no option to translate the AltTexts - they are always shown in English. Solution: We recommend modifying the WP-Carousel plugin's code to include WPML's filters for translating attachments. This change will allow you to translate the original media directly in the media library, without needing to translate the carousel or its meta-fields.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The site is using the Header Footer Code Manager to load a snippet with a noindex tag into the head of the source code for specific pages. They are trying to ensure that the translated pages on your site have the same noindex tag as the original pages. The noindex tag is present in the original page's code, but it is missing in the translated versions. Solution: To include the noindex tag in the translated pages using WPML, you need to modify the code in the header-footer-code-manager plugin. Follow these steps: 1. Open the
file. 2. Locate line 550. 3. Open the .../wp-content/plugins/header-footer-code-manager/99robots-header-footer-code-manager.php file
Look for line 550
Replace:
case 's_pages':
$is_not_empty_s_pages = self::hfcm_not_empty( $scriptdata, 's_pages' );
if ( $is_not_empty_s_pages ) {
// Gets the page ID of the blog page
$blog_page = get_option( 'page_for_posts' );
// Checks if the blog page is present in the array of selected pages
if ( in_array( $blog_page, json_decode( $scriptdata->s_pages ) ) ) {
if ( is_page( json_decode( $scriptdata->s_pages ) ) || (!is_front_page() && is_home()) ) {
$out = self::hfcm_render_snippet( $scriptdata );
}
} elseif ( is_page( json_decode( $scriptdata->s_pages ) ) ) {
$out = self::hfcm_render_snippet( $scriptdata );
}
}
break;
With:
case 's_pages':
$is_not_empty_s_pages = self::hfcm_not_empty( $scriptdata, 's_pages' );
if ( $is_not_empty_s_pages ) {
// WPML workaround for compsupp-7802
$original_ids = json_decode( $scriptdata->s_pages);
foreach ( $original_ids as $original_id ) {
$translated_ids[] = apply_filters( 'wpml_object_id', $original_id, 'page');
}
// Gets the page ID of the blog page
$blog_page = get_option( 'page_for_posts' );
// Checks if the blog page is present in the array of selected pages
if ( in_array( $blog_page, json_decode( $scriptdata->s_pages ) ) ) {
if ( is_page( $translated_ids ) || (!is_front_page() && is_home()) ) {
$out = self::hfcm_render_snippet( $scriptdata );
}
} elseif ( is_page( $translated_ids ) ) {
$out = self::hfcm_render_snippet( $scriptdata );
}
}
break;
This modification ensures that the noindex tag is applied to translated pages as well. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket.
Problem: The client was unable to see the 'Weight (kg): 8,5' header in the translation editor and needed to manually add and translate this segment. Solution: We recommended the following steps: 1. Open the default text in the WordPress Editor. 2. Remove the 'Weight (kg): 8,5' entirely and manually re-add the text without copying and pasting from any other source. 3. Save the changes. 4. Update the translation and check if the text now appears in the translation editor. 5. If the text appears, proceed to add the translation. Additionally, for segments under review or needing formatting, apply the same HTML formatting in the translation using the formatting markers available in the Translation Editor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to add a language switcher to the navigation menu because WPML did not recognize existing menus, likely due to using a Full Site Editing (FSE) Block Theme. Additionally, there were issues with translations appearing as 'In Progress' or disappearing from the list. Solution: 1. Since the site uses an FSE Block Theme, the 'Appearance → Menus' section is unavailable. We recommended adding a Language Switcher block directly in the templates using the Block Editor. For guidance, see the Language Switcher Block Guide. 2. For the disappearing translations, we advised: - Go to 'WPML > Translation Management'. - Select the Navigation Menu 'Navigation 4 Menu' and the template part 'HeaderMy1', then send both for translation. Detailed instructions can be found here: how to send jobs for translation. - After sending, check 'WPML > Translations' to see the jobs listed and take over the translation jobs. 3. If issues persist or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to complete translations because the navigation menus are permanently marked as "In progress" and you encounter the message "Save all sentences before finishing". Solution: 1. Check the translation status in WPML > Translation Management. If a translation has been assigned to another translator, it won't appear in WPML > Translations. To address this, resend the page or template for translation from WPML > Translation Management. This action allows you to either reassign it to a different translator or take over the translation yourself. 2. If you open the Advanced Translation Editor for a page that is fully translated, its status will change to "In Progress." To finalize it, simply edit the translations as needed and click "Complete Translations." If you need to reassign the translation, follow the same steps as mentioned above by resending the page or template for translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
