Problem: The client reported that custom CSS for the Complianz plugin works in the primary language but not in the secondary language when using WPML. Initially, attempts to fix the issue by editing and saving changes in both the primary and translated pages, as well as clearing the browser cache, did not resolve the problem. Solution: This plugin has some specific options that allow you syncing the option values between languages. Make sure to mark such a setting before saving the options. If this solution does not resolve the issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The blog list page sidebar widgets are not displaying on the translated page, and the content padding of the page is not in effect on the translated page. Solution: If you're experiencing issues with sidebar widgets not appearing on translated pages or incorrect content padding, we recommend checking how the widgets were added to your site. If they were added via Appearance → Widgets in the WordPress dashboard, ensure that the language setting for each widget is set to All languages. This setting helps in displaying the widgets across all translated versions of the site. Sometimes, widgets assigned to a specific language do not appear on translated pages, which could be causing the issue you're facing.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: In Elementor, on a multilingual site, the padding at the bottom section of the page appears to be double in the secondary language compared to the primary language. This issue does not affect other sections of the page. Solution: We suspect that this might be a caching issue. We recommend clearing all types of cache on your site to see if this resolves the problem. If you're experiencing this issue, try clearing your browser cache, server cache, and any other caching mechanisms that might be affecting the display of your pages.
If the solution provided here is outdated or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing a 'File not found' error and an 'Out of memory' error when trying to access their website. The error was caused by insufficient PHP memory available on the server. Solution: We confirmed that the issue was resolved as the website was accessible in all languages. For future occurrences, we recommend: 1. Asking the host to increase the PHP and WP memory limit to at least 256MB, which is recommended for WPML sites. 2. Increasing PHP max execution time and max input vars. 3. Ensuring the server isn’t hitting overall resource limits. For more details, see the documentation on minimum requirements for WPML: https://wpml.org/home/minimum-requirements/
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client needed help translating the privacy statement documents for Complianz in different languages, specifically having issues with the page displaying correctly in Dutch. Solution: 1. We advised the client to refer to the previous support ticket where the steps to translate Complianz texts were outlined. 2. We provided a link to a detailed guide on how to handle translations for Complianz GDPR/CCPA Cookie Consent, which can be found here: https://wpml.org/plugin/complianz-gdpr-ccpa-cookie-consent/ 3. We requested a screenshot or a specific text piece to better locate the issue on the site. 4. We asked for administrative access to the site to ensure proper configuration and troubleshooting. 5. Once access was confirmed, we directed the client to translate the strings via WPML -> String Translation at this specific URL: https://belledejour.be/wp-admin/admin.php?page=wpml-string-translation%2Fmenu%2Fstring-translation.php&context=complianz-gdpr
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.
