Problem: The client experienced a fatal error when saving an ACF options page, which seemed to be related to a compatibility issue between ACF and WPML. Solution: 1. We initially downgraded the ACFML version on the client's website to temporarily resolve the issue. 2. We then updated the client to the latest ACFML release, version 2.2.1, after confirming the fix for the issue. We advised the client to ensure a full website backup before updating. The update can be downloaded from here.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: If you're experiencing issues with translating image captions in an ACF Gallery using the Advanced Translation Editor (ATE), where only some captions are shown for translation, this might be due to a known issue with WPML. Solution: We recommend the following steps to address this problem: 1. Use the WPML → Media Translation interface to manually translate the ACF gallery image captions and other media fields. 2. Alternatively, upload new images directly into the page (not from the Media Library) to ensure they are correctly included in the translation packages, including captions and metadata.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You have translated a CSS attribute, i.e. "Placeholder" in Bricks Builder to English, and while it appears correctly in the advanced translation editor, it does not display the translated value on the frontend; instead, it shows the default language version.
Solution: We have identified an issue within the Bricks Builder code and have communicated this to the Bricks team. They are expected to resolve it in a future update, although there is no estimated time of arrival for this fix. Meanwhile, you can manually correct the translation by following these steps: 1. Open the page in the default language for editing. 2. Switch to the other language from the top admin bar. 3. If prompted, click "Edit anyway". 4. Correct the strings as needed. 5. Save. Additionally, we have published an errata which you can check and subscribe to for updates: Bricks theme translations for custom attributes are not reflected on the frontend.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
