Problem: The client is experiencing 404 errors on their website when switching between categories in the English translation using the WPML plugin. The issue does not occur on the source version of the website, and the server logs indicate that the page cannot be found. The client suspects a problem with the .htaccess file.
If the solution provided here is irrelevant, either because it's outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
Problem: The client needed assistance with translating category descriptions using the Flatsome theme. Solution: 1. Edit the category in the default language. 2. Click the update button. 3. Switch the language from the top admin bar. 4. Add/Translate the custom meta fields. 5. Update the translated category.
Additionally, we requested the client to share their Debug information to better understand their site configuration. For instructions on how to provide this information, please follow this link: http://wpml.org/faq/provide-debug-information-faster-support.
If this solution doesn't look relevant, please open a new support ticket here.
