Problem: You are experiencing a PHP Fatal error on your website when using the WPML plugin's language switcher, specifically when switching back to the Dutch version from a category page. Despite increasing the zend.max_allowed_stack_size, the issue persists. Solution: We recommend the following steps to address the issue: 1. Save and remove the existing debug.log file from your server if it's too large, as it can affect performance. 2. Temporarily deactivate all plugins except for WPML and WPML String Translation to check if the issue still occurs. 3. Attempt to reproduce the error by switching between languages multiple times. If the error does not reoccur, it might have been caused by a conflict with another plugin. 4. If the issue persists, please provide specific steps or conditions under which the error occurs to help us further diagnose the problem.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing 404 errors on their website when switching between categories in the English translation using the WPML plugin. The issue does not occur on the source version of the website, and the server logs indicate that the page cannot be found. The client suspects a problem with the .htaccess file.
If the solution provided here is irrelevant, either because it's outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
Problem: The client needed assistance with translating category descriptions using the Flatsome theme. Solution: 1. Edit the category in the default language. 2. Click the update button. 3. Switch the language from the top admin bar. 4. Add/Translate the custom meta fields. 5. Update the translated category.
Additionally, we requested the client to share their Debug information to better understand their site configuration. For instructions on how to provide this information, please follow this link: http://wpml.org/faq/provide-debug-information-faster-support.
If this solution doesn't look relevant, please open a new support ticket here.
