Problem: After migrating their site, the client found that their automatic translation credits were not showing up. Solution: We recommended the following steps to resolve the issue: 1. Visit the registered sites page on WPML.org at https://wpml.org/account/sites/ 2. Delete the current sitekey to have the credits returned to the WPML.org account. 3. In the WordPress admin area, navigate to Plugins > Add New > Commercial tab, then unregister and re-register the site with a new sitekey. 4. Assign the credits back to the site on the WPML.org account. For detailed instructions, refer to the documentation at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not apply or is outdated, or if you're still experiencing issues, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client is using LearnDash LMS - Certificate Builder to create certificates and encountered an issue where the course completion date is incorrectly displayed when the 'WPML Multilingual CMS' plugin is activated. Instead of showing the month in English (e.g., 'February'), it displays a question mark or changes the month to a number.
Solution: We recommended checking the following resources for translating dates and related strings:
If you're experiencing this issue, we recommend you try the solutions provided in the links above. However, keep in mind that the solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket. Contact WPML support.
