jaewhanl

Problem:
After migrating their site, the client found that their automatic translation credits were not showing up.
Solution:
We recommended the following steps to resolve the issue:
1. Visit the registered sites page on WPML.org at https://wpml.org/account/sites/
2. Delete the current sitekey to have the credits returned to the WPML.org account.
3. In the WordPress admin area, navigate to Plugins > Add New > Commercial tab, then unregister and re-register the site with a new sitekey.
4. Assign the credits back to the site on the WPML.org account.
For detailed instructions, refer to the documentation at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

If this solution does not apply or is outdated, or if you're still experiencing issues, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.