Problem: You are using WPML with Tutor LMS PRO and have translated email messages using a string, but the email notifications are not being sent in the user's language; they are only sent in the language of the template. Solution: We recommend following these steps to ensure email notifications are sent in the user's language: 1. Navigate to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end. For more detailed guidance, please refer to our guide on translating texts in the admin texts screen: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: You are using the Tutor LMS plugin with WPML on a site under development. The default language of the site is Estonian, with additional languages English (unused and made invisible) and Russian. The quiz page is not working in the site's default language, Estonian, but it is working in Russian. Solution: The issue might be caused by the fact that the Russian quiz was imported into the Estonian quiz and modified there, leading to an error indicating that the page was not found. We recommend you ensure that the quizzes are correctly set up for each language. It's crucial to translate the quizzes using the method mentioned in the Tutor LMS documentation for WPML compatibility. You can find the documentation here: https://docs.themeum.com/tutor-lms/addons/wpml/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client needs multilanguage email support for their site using Tutor LMS and WPML plugins. Tutor LMS doesn't support sending messages in the user's language, and the client attempted to implement a solution using WPML documentation but faced issues. Solution: We are currently aware of the issue with Tutor LMS where email notifications are not being translated into secondary languages. This is a known issue, and we are waiting for the author of Tutor LMS to implement this feature. For more details, please check the known issue here: https://wpml.org/errata/tutor-lms-pro-email-notifications-are-not-being-translated-in-secondary-languages/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the 'Override Previous Progress' modal in Tutor LMS using WPML, but the string does not appear on the string translation page. This issue arises because the modal's content is dynamically generated via JavaScript, which WPML typically does not handle as it translates static content from the WordPress database. Solution: . For a more technical solution, you can refer to our guide on translating strings from JavaScript files: Translating the Theme You Created. This guide may require some coding work. You can also contact the authors of the Tutor LMS plugin and suggest they reach out to our compatibility team for further assistance.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue where the Tutor LMS email template, translated into Estonian and Russian, is only sending messages in English. Solution: We recommend checking the specific errata page for this issue on the WPML website. Please visit this page for more information.
If this solution does not resolve your issue or seems outdated, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
Problem: You are trying to automatically translate the Tutor LMS and Tutor LMS Pro plugins from English into Estonian, but it doesn't translate. Solution: Firstly, ensure that you are using the Tutor LMS Pro version as it is compatible with WPML, unlike the free version. You must also use their bridge plugin for WPML, detailed here: https://wpml.org/plugin/tutor-lms-pro/.
To attempt automatic translation of strings, follow these steps: 1. In WPML -> Settings -> Translation Mode, set the mode to 'Translate What You Choose'. 2. In WPML -> Languages, add English to your site and temporarily make it the default language. 3. In WPML -> Strings Translation, select the English strings you want to translate and add them to the translation basket. 4. In Translation Management -> Translation Basket, send the strings to translation. 5. In WPML -> Translations, select to translate the strings job. The Advanced Translation Editor will open, where you can select to translate the strings automatically (note: you must have translation credits or be signed up for the Pay-as-you-go option).
Remember to make a full site backup before proceeding with these steps.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
