Problem: The client is experiencing an issue where products in a second language do not have a default variation selected, despite updating WPML WooCommerce Multilingual to version 5.5.2.3.
Solution: We recommend the following steps to resolve the issue: 1. Increase the WordPress memory limit to at least 256MB by adding
define('WP_MEMORY_LIMIT', '256M');
in the 'wp-config.php' file. 2. Resave the original product in the default language by making a minor edit and updating it. 3. Check and update the product translation if necessary. 4. Use the troubleshooting tools in WooCommerce Multilingual & Multicurrency to synchronize product variations and fix language connections. 5. Clear all caches on the site, including any caching plugins, server-side caches, and browser cache. 6. If the issue persists, manually check that all attributes and global variations are fully translated and linked. Also, ensure each variation in the translated product has its price and attributes set correctly. 7. Avoid repeating basic steps already completed and clear all caches again after adjustments. 8. If problems continue, consider potential theme or plugin overrides or JavaScript issues that might interfere with variation display on translated products.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: You are trying to translate the taxonomy 'Taille des gants' into German and Spanish, but it appears untranslated on your website, showing 'Taille des gants' instead of the expected 'Handschuhgröße'. Solution: We recommend that you navigate to WPML → String Translation and manually translate the attribute label for the taxonomy 'Taille des gants' into the desired languages. This should resolve the issue of the taxonomy not appearing in German and Spanish on your site.
If this solution does not apply because it might be outdated or not suitable for your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance. You can do so at WPML support forum.
Problem: The client is unable to publish or display a variation for a new variable product on their WooCommerce/WPML site. Despite following all known troubleshooting procedures, the variation is not visible or available for purchase. Solution: 1. Ensure all required attributes are translated and linked. Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Attributes and confirm that all product attributes used for variations are fully translated. Use the Synchronize Attributes button if any attribute translations appear out of sync. 2. Check the product and variation status to ensure they are set to “Published” and not “Draft” or “Pending Review”. 3. Ensure each variation has necessary data, especially a price, as WooCommerce hides variations without prices. 4. Check if the translations of your product attributes match the translated variations. Manually edit the translated variation, ensure the correct attribute values are selected, and save. 5. Resave permalinks by going to Settings → Permalinks and clicking “Save Changes”. 6. Remove ghost entries from translation tables via WPML → Support → Troubleshooting. 7. Check for theme or plugin conflicts by temporarily switching to a default WordPress theme and deactivating unrelated plugins.
If these steps do not resolve the issue, it may be due to a more complex problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to see product variations on their website, only seeing an 'add to cart' button instead of options to choose variations. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you have a backup of your site for safety reasons. 2. Navigate to WPML >> Taxonomy Translation. 3. Select the Product Size attribute. 4. Click the
Synchronize attributes and update product variations
button if it's enabled. 5. Clear all site/server/CDN caches.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to replicate attributes and variations for products translated into French and Spanish. Despite trying various troubleshooting methods like reprocessing translations and using WPML's troubleshooting tools, the variations were not appearing, and products could not be added to the cart. Solution: We recommended the following steps to resolve the issue: 1. Edit the product in the primary language. 2. Make a minor change to the product title, such as adding a space or a word, and then click 'Update' to save. 3. This action should resync the Advanced Translation Editor. 4. After that, retranslate the product into the other languages. 5. Check if the product variations are now appearing on the translated versions. Additionally, we found that using multiple cache plugins might cause such issues. It's advisable to deactivate cache plugins while creating content and translations until everything is set up correctly.
If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problème : Vous utilisez Elementor pour créer un bouton avec un chemin dynamique vers 'Taxonomy > Ma catégorie de produit', mais le lien ne se traduit pas correctement vers la langue cible et reste en anglais. Solution : 1. Vérifiez si vous avez resynchronisé les URLs cibles depuis WPML > Paramètres > Traduire les liens cibles. 2. Assurez-vous que la page de la catégorie est bien traduite et accessible. 3. Si le problème persiste, vérifiez si l'option de traduction des liens est activée. Dans un cas similaire, l'option était désactivée, possiblement suite à une mise à jour. Réactivez-la, enregistrez à nouveau la traduction et supprimez le cache.
Si cette solution ne s'applique pas à votre cas, ou si elle semble obsolète, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problème : Les URLs des produits traduits sur votre site ont été modifiées de manière inattendue et ne sont plus traduites correctement. Vous avez besoin de restaurer les URLs traduites d'origine et de comprendre pourquoi elles ont été modifiées. Solution : 1. Vérifiez dans WPML > Paramètres > options de documents traduits, sous 'Page URL', quelle option est sélectionnée. Si ce n'est pas déjà fait, sélectionnez l'option 'translate' pour avoir plus de contrôle sur la traduction de l'URL, ce qui forcera le slug dans la traduction plutôt que de le générer à partir du titre de l'article. 2. Retraduisez le produit concerné et vérifiez si le slug s'affiche correctement dans la traduction, puis sauvegardez. 3. Pour éditer le slug d'un produit déjà traduit, modifiez directement le produit en français et cliquez sur le bouton d'édition de l'URL ici : https://snipboard.io/yp1F0c.jpg Vous ne verrez pas la modification effectuée tant que vous n'aurez pas réenregistré le produit : https://snipboard.io/B9Nq5U.jpg
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problème : Vous utilisez Elementor pour masquer le titre sur votre page, ce qui fonctionne correctement dans votre langue source. Cependant, sur les pages traduites, le titre apparaît en double. Solution : Nous vous recommandons de vérifier chaque traduction individuellement. Accédez au panneau d'édition, sélectionnez la langue en haut du tableau de bord, puis entrez dans la section de la page où seule la version traduite est affichée. Cochez la case « Cacher le titre de la page » pour chaque page traduite. Pour comprendre pourquoi le titre n'est pas masqué dans les autres langues, vous pouvez tester sur une nouvelle page. Créez d'abord la page en anglais, masquez le titre, puis traduisez-la dans une autre langue. Répétez le processus en commençant par le français. Cela aidera à déterminer si le problème est lié à la langue source ou s'il est plus général. Si le problème persiste, vous pouvez utiliser le code CSS suivant pour masquer le titre sur les pages traduites : https://wpml.org/forums/topic/unable-to-hide-the-page-title-on-the-translated-pages-or-posts-ii/
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is experiencing issues with automatic translations not covering the entire website and products in some languages not being able to be added to the cart. Specifically, the client mentioned that on the staging site, the 'add to cart' button was unresponsive, and on the production site, the quantity appeared as 0 instead of replicating the main language quantity. Solution: We reviewed the client's staging site and confirmed that the issue with adding products to the cart was not present in all languages, but only when the stock quantity for certain product variations was set to "0".
We advised the client to check the original product in the WordPress Editor and ensure that the stock quantities are correctly set for all variations. If the stock is not empty, the product should be addable to the cart in all configured languages.
In case the stock is not synced then it might be that systems fields have been altered at WPML > Settings > Custom Field Translation. We recommended ensuring that the WPML configuration changes made to 'copy' settings are correctly applied across all environments for fields like "_stock" to maintain consistent behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance.
