kevinB-74

Problem:
The client is experiencing an issue where products in a second language do not have a default variation selected, despite updating WPML WooCommerce Multilingual to version 5.5.2.3.

Solution:
We recommend the following steps to resolve the issue:
1. Increase the WordPress memory limit to at least 256MB by adding

define('WP_MEMORY_LIMIT', '256M');

in the 'wp-config.php' file.
2. Resave the original product in the default language by making a minor edit and updating it.
3. Check and update the product translation if necessary.
4. Use the troubleshooting tools in WooCommerce Multilingual & Multicurrency to synchronize product variations and fix language connections.
5. Clear all caches on the site, including any caching plugins, server-side caches, and browser cache.
6. If the issue persists, manually check that all attributes and global variations are fully translated and linked. Also, ensure each variation in the translated product has its price and attributes set correctly.
7. Avoid repeating basic steps already completed and clear all caches again after adjustments.
8. If problems continue, consider potential theme or plugin overrides or JavaScript issues that might interfere with variation display on translated products.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please do not hesitate to open a new support ticket for further assistance at WPML support forum.

Problem:
The client is unable to publish or display a variation for a new variable product on their WooCommerce/WPML site. Despite following all known troubleshooting procedures, the variation is not visible or available for purchase.
Solution:
1. Ensure all required attributes are translated and linked. Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Attributes and confirm that all product attributes used for variations are fully translated. Use the Synchronize Attributes button if any attribute translations appear out of sync.
2. Check the product and variation status to ensure they are set to “Published” and not “Draft” or “Pending Review”.
3. Ensure each variation has necessary data, especially a price, as WooCommerce hides variations without prices.
4. Check if the translations of your product attributes match the translated variations. Manually edit the translated variation, ensure the correct attribute values are selected, and save.
5. Resave permalinks by going to Settings → Permalinks and clicking “Save Changes”.
6. Remove ghost entries from translation tables via WPML → Support → Troubleshooting.
7. Check for theme or plugin conflicts by temporarily switching to a default WordPress theme and deactivating unrelated plugins.

If these steps do not resolve the issue, it may be due to a more complex problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.