Problem: The client is experiencing issues with automatic translations not covering the entire website and products in some languages not being able to be added to the cart. Specifically, the client mentioned that on the staging site, the 'add to cart' button was unresponsive, and on the production site, the quantity appeared as 0 instead of replicating the main language quantity. Solution: We reviewed the client's staging site and confirmed that the issue with adding products to the cart was not present in all languages, but only when the stock quantity for certain product variations was set to "0".
We advised the client to check the original product in the WordPress Editor and ensure that the stock quantities are correctly set for all variations. If the stock is not empty, the product should be addable to the cart in all configured languages.
In case the stock is not synced then it might be that systems fields have been altered at WPML > Settings > Custom Field Translation. We recommended ensuring that the WPML configuration changes made to 'copy' settings are correctly applied across all environments for fields like "_stock" to maintain consistent behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance.
Problème : Après avoir changé le slug d'une catégorie de produit, l'ancien lien apparaît toujours dans le menu au lieu du nouveau. Solution : Si vous rencontrez ce problème, nous vous recommandons de mettre à jour manuellement le lien dans votre menu. Vous pouvez le faire en naviguant vers Apparence > Menus. Sélectionnez ensuite la langue et le menu que vous souhaitez éditer. Si le problème persiste ou si vous avez besoin d'assistance supplémentaire, n'hésitez pas à partager l'accès à votre site avec notre équipe.
Il est également possible que le problème se soit résolu de lui-même, comme dans le cas du client où le nouveau slug 'accessories-bk' était déjà correctement mis à jour dans le menu.
Si cette solution ne s'applique pas à votre cas, ou si elle semble obsolète, nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is experiencing a 'Maximum execution time exceeded' error when accessing their website with WPML enabled. Additionally, there are notices about the function
error, consider deactivating all other plugins and switching the theme to isolate the issue. This should ideally be done in a staging environment. 4. Contact the support team for the WooCommerce Wholesale Prices plugin if the error reoccurs when this plugin is enabled. 5. If problems continue, consult with your hosting provider to review server logs and possibly increase memory limits or execution times.
If these steps do not resolve your issues or if the information provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client removed some variations from a product and added new ones in the main language, but these changes did not reflect in the translated version of the product, making it unavailable. Solution: First, ensure you have a full backup of your site. Update any outdated plugins or themes and flush any cache. Then, follow these steps: 1. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings tab -> Troubleshooting link (bottom right). Select all options and click 'Start'. Wait for the process to finish. 2. Edit the product in the original language, make a small change, save these changes, and update the translation. 3. If the issue persists, go to "WooCommerce > WooCommerce Multilingual > Attributes", select the attribute linked to the product, and click on "Synchronize Attributes" at the bottom. Wait for the synchronization to complete. Repeat this for all linked attributes. 4. Clear your site and browser caches. 5. Additionally, synchronize the product and variations from the WPML Troubleshooter by navigating to "WPML > Support > Troubleshooting", selecting "Product" from the dropdown under the cleanup section, and clicking "Synchronize post taxonomies". Repeat this for "Variation".
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
