Problem: The client is using WPML with WPForms to translate forms and integrate with ActiveCampaign. They need to receive the original English values of each field after form submission, regardless of the language the form is submitted in. However, they are encountering issues where translated values are sent instead of the original English values, causing problems with ActiveCampaign and other tools. Solution: We suggested checking if the input values that need to remain in English are appearing in the WPML Translation Editor when translating the form. If not, these values might be registered in WPML > String Translation. We recommended translating all option values in WPML > String Translation, and if the client wishes to keep the values the same in both languages, they should copy the original values. This approach should ensure that the original English values are sent to ActiveCampaign and other applications.
If this solution does not resolve the issue, we advised the client to test this setup and contact us for further assistance. We also recommended checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that they have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client was experiencing issues with managing their website's URL after it changed, and they noticed duplicate URLs in their setup. They were unsure how to change the URL from https://cookie.bigrep.com/ to https://bigrep.com/ and why the URL was appearing twice. Solution: We advised the client to remove the WPML site key for the domain with issues by visiting https://wpml.org/account/sites, then generate a new key for that domain, and unregister and re-register WPML with the new key in their site's backend under Plugins > Add new > Commercial. Additionally, we explained that the URLs appearing, including the "cookie" one, are individual translation accounts used for each site and offered to hide them for the client.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where YouTube videos displayed using 'Presto Player' disappear in some languages after visitors click on 'Accept all Cookies'. This problem was identified to be associated with WPML after disabling other plugins. Solution: We recommend the following steps to isolate and potentially resolve the issue: 1. Ensure that the 'Video Problem Test' page is translated into all languages on your sandbox site. 2. Switch the theme on your staging site to the default WordPress theme (e.g., Twenty Twenty-Four) and deactivate all third-party plugins except for WPML, Strings Translation, 'Presto Player', and 'Real Cookie Banner'. 3. If the issue does not persist under these conditions, reactivate the original theme and then each plugin one by one. This step-by-step approach will help identify if a specific theme or plugin reintroduces the problem.
If these steps do not resolve the issue or if it appears complex, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
