Problem: The client is facing an issue where translated products on their website do not automatically use the same image as the original product. They want to avoid duplicating the image in the media folder and ensure that the same photo is used across all languages. Solution: We recommend following these steps to ensure that the same image is used across all languages when translating a product: 1. When creating or editing a product in the original language, navigate to the right column to the Language block. 2. At the bottom of this block, select the two checkboxes to duplicate the featured image and the attached media. 3. Save the changes. 4. If necessary, update the product translation and double-check that the translated product now displays the same images as the original. For more detailed guidance, please refer to the first FAQ at the end of our documentation here: WPML Media Translation FAQ.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client experienced an issue where Hebrew URLs were being translated despite settings indicating they should not be.
Solution:We requested the client to update the pages and it's translations which fixed the issue.
If this solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: After changing the primary site language from Hebrew to English, the WCFM plugin control panel still displays Hebrew strings for both languages. Solution: If you're experiencing this issue, we recommend you try the following steps: 1) Navigate to WPML -> String Translator and check if the string is already translated. Then, go to WPML -> Support -> Troubleshooting, click on "Show custom MO Files Pre-generation dialog box", refresh the page to display the MO files dialog box, and regenerate the MO Files. 2) Ensure you have a backup of your site. Disable all other plugins, leaving only WPML and WCFM plugins active, and switch to the WordPress default theme to check if the issue still occurs.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing intermittent 'Internal Server Error' messages when trying to access translated pages on a website with WPML and WCFM installed. The hosting company suggested that the issue might be related to a misconfiguration in the htaccess file. Solution: We recommended the following steps to resolve the issue: 1. Take a backup of the site for safety reasons. 2. Add the following code in the functions.php file of the theme:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're trying to register as a vendor on a Hebrew website using an English registration form and the Email Verification Code sent to you is aligned to the right instead of the left, this might be due to the language settings affecting the email styling. Solution: We recommend switching the language of your emails before sending them. You can use the
. Replace the existing WooCommerce email header action with a new block that switches the language context based on the user's email. Here's the code you should use:
Ensure to set the text alignment in the HTML body of the email template to respect the left or right text direction based on the language context. At the end of the file, add the following code to switch the language back:
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're seeing multiple versions of the 'Single Posts' template in WPML under WP > WPML > Translation Management and WP > WPML > Translations, it might appear that these templates have been duplicated erroneously. Solution: We recommend checking if these duplicates share the same ID by searching for _wp_page_template in your database. This issue might not be caused by WPML, as WPML links duplicates to the original using a trid field, and assigns different IDs to duplicates. To further investigate, try deactivating WPML temporarily after creating a full backup. If the templates still appear, they likely exist independently of WPML and can be removed directly from the database.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client translated three pages into Spanish, but when attempting to view these pages, they displayed as empty with only the background color visible, lacking header, footer, menus, or content.
Solution: We investigated the issue and found that it might have been related to a caching problem, which now appears to be resolved. If you're still experiencing this issue, we recommend clearing your cache and refreshing the page. Additionally, ensure that there are no duplicated templates in your theme that could be causing the problem. If the issue persists, it might be necessary to re-translate the pages to ensure all elements are correctly processed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're experiencing an issue where the CSS selector
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current-menu-item
is not being appended to the menu item in the navigation block of the page that is currently being viewed in a secondary language, this might be due to incorrect post IDs in the translated menu. Solution: We recommend checking the
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wp_posts
table in your database for the menu ID and verifying the record. You should ensure that the post IDs match the translated IDs. Here is an example of what you might see and how to correct it:
After making these changes, the menu should work correctly in the secondary language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an error message 'jobs cannot be loaded' when trying to access page 2 of the Translation Queue or when increasing the number of items per page, it might be due to a specific item on that page causing a failure. Solution: We recommend accessing your database and running the following SQL query:
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UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 1 WHERE `status` = 2;
Make sure to replace {wpdbPrefix} with your table prefix. It's crucial to back up your database and website before proceeding. If you're unsure how to run the SQL query, please contact your hosting support for assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using the WCFM - WooCommerce Multivendor Marketplace plugin along with its additional plugins. After exporting translations from Polylang to WPML, some Hebrew strings were mistakenly recognized as English. The client attempted to correct this using the 'Change language of selected strings' feature in WPML, but this led to further issues. Specifically, the menu item 'Store Vendors' in English was incorrectly changed to 'Store Name Vendors', and in Hebrew, it appeared as 'Vendors שם החנות'. Solution: We recommend locating the strings in question within WPML > String Translation. From there, change the default language of the string to a language that is not currently set up on the site. This will allow you to add a 'translation' for the English language, effectively correcting the string in both languages.
If this solution does not resolve the issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket with us at WPML support forum.
Problem: You are trying to translate the 'Read More' text of the Read More block in WordPress Gutenberg using the Twenty Twenty Four theme. Despite following the provided documentation and adding translations to all the read more String Translations, the 'Read More' text is not translating on your home page in Spanish. Solution: We manually translated the strings for you via the Gutenberg block editor. To see how we did this, you can refer to this screen recording: https://go.screenpal.com/watch/cZiVQmV8t26.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
Problem: The client is experiencing issues after migrating translations from Loco Translate to WPML. Some Hebrew strings were incorrectly marked as English in WPML, and the client wishes to revert to the original Loco Translate settings and then restart the translation process manually, ensuring accuracy. Solution: First, ensure that your site meets the minimum requirements for running WPML by increasing the WP Memory limit to 256M. You can do this by adding the following code to your
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wp-config.php
file:
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define('WP_MEMORY_LIMIT', '256M');
Place it just before:
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/* That's all, stop editing! Happy blogging. */
After updating the memory limit, verify the settings under WPML > Support > WordPress and attempt to save the translations again. Ensure that the strings in WPML > String Translation are assigned to the correct source language by following the instructions here: How to Change the Source Language of Strings. If you decide to revert to LocoTranslate, disabling WPML should return your site to its previous state. However, using the WPML reset feature is only recommended if you plan to stop using WPML entirely.
If this solution does not resolve your issue or seems outdated, please check for related known issues at WPML Known Issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML Support Forum.
Problem: The client is inquiring whether the OTGS Installer needs to remain active on their website for WPML to function correctly, and if it's possible to uninstall it after WPML has been installed. Solution: We assure the client that the OTGS Installer is a helper plugin used for the installation of WPML and that it is not required after WPML has been successfully installed. Therefore, the client can safely deactivate and uninstall the OTGS Installer from their website without affecting WPML's functionality.
If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.
