Problem: The client was unable to automatically translate image titles and descriptions in WPML, despite having media translation enabled. All translated products displayed original image names and descriptions in Slovenian, not in the translated language. Solution: We recommended checking the WPML documentation on media translation: https://wpml.org/documentation/getting-started-guide/media-translation/. For images not translating automatically, especially featured images, we advised the following steps: 1. Ensure 'Translate media library texts with posts' is activated in WPML->Settings->WPML Media. 2. Use WPML->Translation Management to filter by products and select a product to translate. 3. Translate automatically and send to translation, ensuring to overwrite existing translations if necessary. This process should help in translating the media metadata automatically. Additionally, for images added directly in the WP Editor, their details should pull into the Advanced Translation Editor and get translated automatically. However, featured images require manual adjustment in WPML->Media Translation to reflect the correct translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are trying to sync product categories in WooCommerce using WPML but are experiencing issues with categories not being synchronized. Solution: We recommend following these steps to sync your product categories: 1. Navigate to WooCommerce -> WooCommerce Multilingual -> Categories. 2. Click on the 'Hierarchy Synchronization' tab. 3. Proceed to sync the categories. For a detailed guide, please visit this link. Additionally, we would appreciate it if you could share your Debug information with us to better understand your site's configuration. You can find a detailed explanation on how to provide this information here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client enabled a previous version of ATE, but encountered an issue with the (details button) on the product page. Solution: We resolved the issue by following the steps outlined on the WPML errata page. We recommend checking your English product page to ensure the problem is fixed.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
