VH FP

Problem:
The client was unable to translate certain elements on their website, such as reservation form fields and the 'Call us' button, even after attempting to use WPML's String Translation. The site was offline, which limited troubleshooting options.
Solution:
We recommended the following steps:
1. Ensure the site is online to proceed with troubleshooting.
2. Navigate to WPML → Theme and plugins localization.
3. Select the active theme and any plugins related to the reservation form or footer content.
4. Click on Scan selected components for strings button.
5. After scanning, search for the untranslated texts in WPML → String Translation.
If these steps do not resolve the issue, it might be due to the strings not being registered or hardcoded in the theme or plugins. In such cases, contacting the theme or plugin author might be necessary to make the strings translatable.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

Problem:
The client is unable to translate a button on their website.
Solution:
If you're experiencing issues with translating certain strings on your website, it's important to understand that the method of translation depends on how the strings are incorporated into your theme or plugin. Some strings might not be immediately visible to translation plugins if they are not properly internationalized. Here are the steps we recommend:

1. Navigate to WPML > String Translation. At the bottom of the page, check the option "Look for strings while pages are rendered." Then, visit the page where the string appears and return to WPML > String Translation to search for the string.

2. If the string is still not found, it might be categorized as an admin text string. You can find more information on how to locate and translate these strings here:

• Translate Admin and Settings Strings
• Finding Strings that Don't Appear on the String Translation Page

Please try these methods and let us know your progress.

Keep in mind that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.