Problem: The client is unable to see the option to change the language to English on some pages of their website. Solution: If you're experiencing a similar issue where the language switcher is not appearing on some pages, we recommend checking if this issue has been previously discussed in a related support thread. You can continue the discussion there if it's the same issue. Here is the link to a possibly related discussion: https://wpml.org/forums/topic/lack-of-language-translation-option-in-the-new-format/ If your issue is different, please provide more details about the missing language switcher, including a screenshot that illustrates the problem. This will help us understand and address your issue more effectively.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum: https://wpml.org/forums/
Problem: The client is unable to make reservations on their accommodation booking website after changing the site language. The issue arises because the 'Guest Number' is not set for translated listings. Solution: To resolve this, follow these steps: 1) Navigate to WPML > Settings > Custom Field Translation. 2) Set the fields related to Listings settings to Copy. 3) Only set fields that include text needing translation to Translate. For instance, search for 'guest' in the text input and set all found fields to Copy. Afterwards, update the translations of your listing to apply these settings. This adjustment will allow bookings on translated listings. Important: Avoid setting any fields to Translate if they do not contain text that needs translation to prevent functionality issues or errors. For more detailed guidance, visit Translating Custom Fields.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: If you're experiencing an issue where the poster image at the top of your page changes when you switch the language of your site, instead of remaining consistent across different languages. Solution: We recommend adjusting the field settings in WPML > Settings > Custom Fields Translation. Search for the header and find fields related to the header settings. Set these fields to "Copy" to ensure the image remains the same across all languages. Only use "Translate" for fields where the text needs translation. After setting, open the translation for the page again in the translation editor and save it. This action will copy the settings to the translated page. For more detailed guidance, check out our documentation on Translating Custom Fields. If you cannot find the matching field in WPML's settings, a workaround is to open the translated pages in the WordPress Editor and manually set the field for each page. You can also copy the image URL from the original page and paste it into the same field when editing the page in a second language inside the WordPress Editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where the site icon shrinks and the menus get cluttered or disappear when scrolling down your hotel booking site after changing the language, this might be due to a style issue related to languages using a right-to-left text layout. Solution: We have determined that the problem is not originating from WPML itself. To verify this, you can disable WPML and change the language within WordPress to a right-to-left language like Arabic to see if the issue persists. If it does, this confirms that the issue is with the theme rather than WPML. We recommend you contact your theme support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance.
Problem: If you're experiencing issues where the menu and logo disappear from the top of your site in the mobile version when changing the site language, especially to languages that use a right-to-left text layout, this might be relevant to you. Solution: We have identified that this is a style issue related to right-to-left text layouts and not directly caused by WPML. To troubleshoot, we recommend disabling WPML and setting your WordPress language to a right-to-left language like Arabic to verify if the issue persists. If the problem remains, it indicates that the issue is with the theme rather than WPML. In this case, we advise you to contact your theme support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. If after following these steps the issue persists, or if the information provided here does not apply to your situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please do not hesitate to open a new support ticket with us for further assistance.
Problem: If you're experiencing issues on your hotel booking site where the list of houses does not fully display on the mobile version, especially when changing the site language to a right-to-left text layout, this might be due to a style issue related to the theme and not directly caused by WPML. Solution: We recommend checking if the issue persists when WPML is disabled and the site language is set to a right-to-left language like Arabic within WordPress itself. If the problem remains, it indicates that the issue is with the theme. In this case, you should contact your theme support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: You have a hotel booking site where filters on category pages are not visible in the mobile version when the site language is changed, particularly for languages that use a right-to-left text layout. Solution: This visibility issue is related to the style settings of your theme when using right-to-left languages and is not directly caused by WPML. We recommend disabling WPML temporarily and setting the WordPress language to a right-to-left language like Arabic to confirm if the issue persists. If it does, please contact your theme support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket with us for further assistance.
Problem: The client's multilingual website using WPML was experiencing several issues when switching languages to Persian or Arabic: parts of the site were not translated, images and accommodations disappeared, and the footer was not translated. Solution: 1. We deactivated WPML Multilingual & Multicurrency for WooCommerce as it was not in use. 2. We updated WPML from version 4.8.3 to 4.8.4. 3. We ran all the troubleshooting options in WPML -> Support -> Troubleshooting. 4. In WPML -> Translations, we approved all the translations. 5. In WPML -> Settings -> Media translation, we duplicated all the images into Arabic and Persian. 6. We edited the Listing Categories in Arabic and Persian and added the respective images. These images were added in a special field from the Media Library. 7. We added the footer strings to WPML -> Strings Translation, allowing for their translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
