Problem: You are working on a multilingual WooCommerce setup using WPML and have noticed that some child categories are not displaying on the front end. Despite completing several synchronization tasks as indicated on the troubleshooting page, the issue persists. Solution: We have confirmed with our second-tier support that the number you see after the items in the sync option will not reduce to zero, and this is expected behavior. The synchronization is performing correctly. This was verified through tests on a clean installation, confirming that there is no issue with the synchronization process itself.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing an issue where some strings in a Gravity Form were not appearing in the translated version, despite being scanned and set up in WPML's translation management. Solution: We identified this as a compatibility issue with the Gravity Forms conversational forms. To address this, we replicated the issue on our servers and escalated it to our compatibility team. We provided the client with a sandbox environment to replicate the issue: Sandbox Environment Instructions were given to download and activate the necessary Gravity Forms plugins and create a basic conversational form to see if the issue persists. Additionally, we discovered a workaround for the button translation issue in conversational forms, which can be found here: Workaround for Gravity Forms Button Translation Issue We advised the client to back up their site before applying the workaround.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
