Problem: The client needed help with disabling automatic translation in WPML. The automatic translation icon kept spinning, and the client was unable to find the option to turn off automatic translation. Additionally, there was confusion about the renamed menu items and a large post_meta table. Solution: To disable automatic translation, we recommended the following steps: 1) Ensure that the option "Translate Everything automatically" is turned off in WPML > Translation Dashboard. 2) In the Advanced Translation Editor, access the settings in the top right corner and disable "Translate all content automatically when the editor is opened". 3) In WPML > Translation Tools > Automatic translation engines, disable all automatic translation engines. 4) In WPML > Translation Tools > Who can use Automatic Translation?, ensure that no admin or translator is enabled for automatic translation. Additionally, if the features of the Advanced Translation Editor are not needed, the client can switch to the Classic Translation Editor, which does not support automatic translation features like Glossary, Translation Memory, and Spellchecker. More information on using the Classic Translation Editor can be found here: Using the Classic Translation Editor.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with disabling automatic translation in WPML version 4.8.4. The automatic translation icon in the admin bar keeps spinning and displays an unreadable list. Additionally, the client cannot find the option to turn off automatic translation, and there is no 'WPML > Translation Management' menu item, which is now called 'Translation Dashboard'.
Solution: 1. We guided the client to navigate to WPML → Translation Dashboard to ensure that the 'Translate everything automatically' option is turned OFF. 2. We instructed the client to cancel any in-progress automatic translation jobs via WPML → Support → Troubleshooting. 3. We recommended performing WPML Troubleshooting actions such as 'Clear the cache in WPML' and 'Remove ghost entries from the translation tables'. 4. After confirming that these steps did not resolve the issue, we suggested a deeper investigation into WPML’s options table and background cron tasks for orphaned translation jobs or UI cache corruption. 5. We advised checking the database for incomplete entries in WPML tables (icl_translation_status, etc.) and considering manual cleanup.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
