Problem: The client is confused about the number of credits available versus credits assigned for automatic translations on their WPML account. They see 80,000 credits available but only 622 assigned to their site, and they are unsure how to manage these credits. Solution: We explained that the client has 80,000 credits available in their WPML.org account. Initially, the site had 12,000 credits assigned, of which 11,378 have been used, leaving 622 credits remaining. The client can transfer credits between their WPML.org account and their site using the 'add/remove credits' button. In total, including bonus credits and monthly credits, the client has received 92,000 credits from WPML. For detailed steps on how to assign credits, we recommend visiting our documentation: How to Assign Automatic Translation Credits to Your Sites.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
