Problem: The client was experiencing an issue where the Gravity Form confirmation message was appearing twice in French, but only once in English on their 'Auditions' page.
Solution: We discovered that the 'Auditions' page had the same form added twice. We removed the second occurrence of the form, saved the changes, and updated the translation. This resolved the issue, and now the confirmation message appears only once in both languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is building a bilingual website using WPML, The Events Calendar Pro, and Event Tickets. They encountered an issue where the RSVP form does not appear on the event page, and the RSVP block is not saved when WPML is activated. Disabling WPML resolves the issue. Solution: We created a sandbox environment for the client to replicate the issue. It was suggested that the client should try creating a basic RSVP block in the sandbox to see if the problem persists. This step is crucial to determine if the issue is specific to the client's current setup or a general problem with the plugins and theme used. Additionally, we noted that there are known issues with The Events Calendar, but this particular problem with RSVP forms is not currently recognized as one.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using WPML and WP All Import to manage a bilingual contact directory. After importing translated contacts, they are not linked to their original versions in the other language. The WPML Export and Import admin page only shows instructions without providing an interface to apply languages and connect translations.
Solution: We recommend using only the WPML Import/Export addon for both exporting and importing content to ensure translations are automatically connected. Here are the steps: 1. Export your content using WPML Import/Export. 2. Import your content using the same addon. 3. Ensure that during the import process, you assign the correct language to each content piece and use the unique identifier
{wpmltranslationid[1]}
to link translations. For detailed guidance, refer to our documentation on WPML Export and Import.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problem: The client is trying to translate a block pattern with two buttons using Kadence Blocks in WPML. While the text strings are translatable, the URLs for the buttons in the translated version do not appear editable, leading to incorrect URL encoding and a 500 error on the target page. Solution: We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup before making changes. 2) Navigate to WPML>>Settings>>Custom XML Configuration and update the WPML language configuration as follows:
3) Go to *****/wp-admin/edit.php?post_type=wp_block&lang=en 4) Edit the *Registration Block* post, make a minor change to refresh the translation settings, and update it. 5) Open the French translation for editing and adjust the URLs as needed.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
