grahamJ-2

Problem:
The client is experiencing an issue where their website is not detecting the available translation credits despite having sufficient credits. The website continuously prompts for more credits, and clicking the option indicating that credits have been added does not resolve the issue.
Solution:
If you're experiencing this issue, we recommend you try the following steps to resolve it:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup.
6. Copy the new key, paste it into the input box on your site, and press the Register button.
Additionally, to ensure WPML and other plugins operate smoothly and to avoid unexpected errors, add the following line to your wp-config.php file to increase the WP memory limit:

Place this line right before:

You can confirm the WP memory settings from the WPML >> Support page.

If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.