Problem: The client is trying to change the text displayed by the Complianz plugin on the cookie banner. Despite entering the translation in the dedicated field, the original English text remains unchanged. Solution: We recommend translating the smiley icon to HTML code as detailed in the documentation. You can find the necessary steps and examples on how to do this at https://www.w3schools.com/charsets/ref_emoji_smileys.asp.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
