Problem: The client is trying to change the text displayed by the Complianz plugin on the cookie banner. Despite entering the translation in the dedicated field, the original English text remains unchanged. Solution: We recommend translating the smiley icon to HTML code as detailed in the documentation. You can find the necessary steps and examples on how to do this at https://www.w3schools.com/charsets/ref_emoji_smileys.asp.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client is experiencing an issue where the list of available products is not visible when logged in as a Wholesale customer on their WooCommerce site. This problem occurs when the WooCommerce Multilingual & Multicurrency plugin is activated, specifically when the multicurrency mode is enabled. Solution: We recommend checking the following documentation for a known issue that might be related:
Applying the workaround provided in the documentation appears to resolve the issue on the client's site. If this solution does not seem relevant to your situation, please open a new support ticket with us so we can assist you further.
Problem: The client has a website with different domain names for each language and encounters an issue where they have to reconnect to the website backend each time they change the language. Solution: We recommend going to WPML > Settings > Domain per language option. At the bottom of this page, make sure to select the Auto sign-on and sign out users from all domains option. This should resolve the issue of having to log in again when switching languages.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
