Problem: The client is unable to update the WPML Multilingual CMS to version 4.7.4 due to the installer not being able to fetch the subscription. Solution: We recommend checking if the site URL and the registered site URL match. If they do not, follow these steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and update the WPML plugins to the latest version. If the problem persists, please add a debug report in the Debug Information box. We have enabled the debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing deprecated PHP errors with the 'Sticky Links' and 'CMS Navigation' plugins, which were identified as abandoned by the Wordfence plugin. The client is unsure whether to keep or remove these plugins. Solution: We have acknowledged the PHP notices and plan to address them in a future release. These notices should not affect your website's functionality. If you are not using the features provided by 'Sticky Links' and 'CMS Navigation', you can safely deactivate them. For more information on these plugins, you can visit the following documentation links:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
